J Hosp Mar Man


Journal of Hospitality Marketing & Management, 30(5)


Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Jongsik Yu, Junghyun Park & Sunghyup Sean Hyun [Publisher] [Google Scholar]

Sharing economy in hospitality and tourism: a review and the future pathways
Salar Kuhzady, Hossein Olya, Anna Farmaki & Çağdaş Ertaş [Publisher] [Google Scholar]

Effects of social interaction flow on experiential quality, service quality and satisfaction: moderating effects of self-service technologies to reduce employee interruptions
Xuanjin Wu, Dogan Gursoy & Meng Zhang [Publisher] [Google Scholar]

The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay
Ye Ben Haobin, Ye Huiyue, Li Peng & Lawrence Hoc Nang Fong [Publisher] [Google Scholar]

Does Employee Resilience Exacerbate the Effects of Abusive Supervision? A Study of Frontline Employees’ Self-Esteem, Turnover Intention, and Innovative Behaviors
Shaker Bani-Melhem, Samina Quratulain & Mohammad Ahmad Al-Hawari [Publisher] [Google Scholar]

Does brand love matter to casual restaurants? A multi-group path analysis
Ye Shen, Shuyue Huang, Hwan-Suk Chris Choi & Alastair M. Morrison [Publisher] [Google Scholar]