INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0265-2323/vol/39/iss/2

Special issue: Customer experience and retention in a multichannel banking context

Mobile banking adoption: a systematic review
—Nizar Souiden, Riadh Ladhari, Walid Chaouali [Google Scholar]

Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy
—Heikki Karjaluoto, Richard Glavee-Geo, Dineshwar Ramdhony, Aijaz A. Shaikh, Ashna Hurpaul [Google Scholar]

The influence of mobile QR code payment on payment pleasure: evidence from China
—Rong Liu, Jifei Wu, Grace Fang Yu-Buck [Google Scholar]

How does convenience drive consumers’ webrooming intention?
—Amit Shankar [Google Scholar]

To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India
—Prashant Raman, Kumar Aashish [Google Scholar]

Determinants of customer satisfaction in chatbot use: evidence from a banking application in Turkey
—Berrin Arzu Eren [Google Scholar]

Guest editorial
—Nizar Souiden, Riadh Ladhari [Google Scholar]