INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/1757-5818/vol/32/iss/2

A transformative supply chain response to COVID-19
—Diane A. Mollenkopf, Lucie K. Ozanne, Hannah J. Stolze [Google Scholar]

Adapting research methodology during COVID-19: lessons for transformative service research
—Sarah Dodds, Alexandra Claudia Hess [Google Scholar]

Customers’ contamination concerns: an integrative framework and future prospects for service management
—Simon Hazée, Yves Van Vaerenbergh [Google Scholar]

Prosumers in times of crisis: definition, archetypes and implications
—Bodo Lang, Rebecca Dolan, Joya Kemper, Gavin Northey [Google Scholar]

Transformative value and the role of involvement in gamification and serious games for well-being
—Rory Francis Mulcahy, Nadia Zainuddin, Rebekah Russell-Bennett [Google Scholar]

The influence of social distancing on employee well-being: a conceptual framework and research agenda
—Sven Tuzovic, Sertan Kabadayi [Google Scholar]

Managing the human–chatbot divide: how service scripts influence service experience
—Sean Sands, Carla Ferraro, Colin Campbell, Hsiu-Yuan Tsao [Google Scholar]

Will the customers be happy? Identifying unsatisfied customers from service encounter data
—Lucas Baier, Niklas Kühl, Ronny Schüritz, Gerhard Satzger [Google Scholar]