INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/2055-6225/vol/31/iss/1

The tipping point: mitigating the curvilinear effect of frontline service employee’s perception of leadership humility on frontline service performance
—Devin Bin, Keo Mony Sok, Phyra Sok, Sonariddh Mao [Google Scholar]

Effect of frontline employee’s hope and consumer failure during consumer-created emergencies
—Kumar Rakesh Ranjan, Rupanwita Dash, Praveen Sugathan, Wen Mao [Google Scholar]

Customer self-determination in value co-creation
—Lenna V. Shulga, James A. Busser [Google Scholar]

Paranoid personality and frontline employee’s proactive work behaviours: a moderated mediation model of empathetic leadership and perceived psychological safety
—Shaker Bani-Melhem, Faridahwati Mohd. Shamsudin, Rawan Mazen Abukhait, Samina Quratulain [Google Scholar]

Robotizing shared service centres: key challenges and outcomes
—Alcidio Silva Figueiredo, Luisa Helena Pinto [Google Scholar]

Sources and categories of well-being: a systematic review and research agenda
—Arafat Rahman [Google Scholar]

The impact of termination severity on customers’ emotional, attitudinal and behavioral reactions
—Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova [Google Scholar]