J Service Theory Prac


Journal of Service Theory and Practice, 31(1)



The tipping point: mitigating the curvilinear effect of frontline service employee’s perception of leadership humility on frontline service performance
Devin Bin, Keo Mony Sok, Phyra Sok, Sonariddh Mao [Google Scholar]

Effect of frontline employee’s hope and consumer failure during consumer-created emergencies
Kumar Rakesh Ranjan, Rupanwita Dash, Praveen Sugathan, Wen Mao [Google Scholar]

Customer self-determination in value co-creation
Lenna V. Shulga, James A. Busser [Google Scholar]

Paranoid personality and frontline employee’s proactive work behaviours: a moderated mediation model of empathetic leadership and perceived psychological safety
Shaker Bani-Melhem, Faridahwati Mohd. Shamsudin, Rawan Mazen Abukhait, Samina Quratulain [Google Scholar]

Robotizing shared service centres: key challenges and outcomes
Alcidio Silva Figueiredo, Luisa Helena Pinto [Google Scholar]

Sources and categories of well-being: a systematic review and research agenda
Arafat Rahman [Google Scholar]

The impact of termination severity on customers’ emotional, attitudinal and behavioral reactions
Amin Nazifi, Dahlia El-Manstrly, Angela Tregear, Kristina Auxtova [Google Scholar]