Challenges in Managing Smart Products and Services, 26-27 Aug 2021; Deadline 1 Apr

POSTING TYPE: Calls: Conferences

Author: Kira Heimann

Call for Abstracts


International Conference on


(August 26 & 27, 2021 – either on-site or virtually)

Motivation and Scope of the Conference

Smart products and services are about to transform both markets and companies. In 2019, researchers discussed corresponding managerial issues during the first Conference on Challenges in Managing Smart Products and Services (CHIMSPAS). Motivated by the fruitful first conference, we invite colleagues to join us for a follow-up conference in 2021.

The CHIMSPAS 2021 conference will take place in any case, either in-person, virtually, or as a hybrid event!

We welcome colleagues from diverse management fields such as innovation and technology management, service management, marketing, human resources, entrepreneurship, as well as colleagues from engineering and practitioners.

We invite conceptual, empirical, and analytical works to be presented at the CHIMSPAS conference. Possible contributions should be submitted as extended abstracts. Both completed research and work in progress are eligible.

Topics of Interest

Conference contributions need to be related to challenges in managing smart products and services, which might arise in diverse fields such as those listed in the following:

  • Business Information Systems Engineering (e.g., establishing smart service platforms)
  • Entrepreneurship (e.g., collaboration with startups in developing smart products)
  • Human Resource Management (e.g., new skills required, new working styles or cultural norms)
  • Innovation and Technology Management (e.g., barriers to smart product adoption and diffusion, acquisition of required technologies)
  • Logistics (e.g., continuous tracking of products w.r.t. location, current condition, environment)
  • Marketing (e.g., finer customer segmentation, novel pricing strategies)
  • Organization (e.g., new organizational structures to coordinate units more closely)
  • Production (e.g., predictive analytics enabling service innovation in manufacturing, industry 4.0)
  • Service Management (e.g., smart service systems, smart transformative services)
  • Strategic Management (e.g., new business model, importance of data, open or closed system)

Abstract Submission

Authors should submit their abstracts (maximum of 500 words) by April 1, 2021. Information on the submission procedure can be obtained via the conference website soon. There will be no publicly available conference proceedings and, thus, abstract submissions to the conference do not impede submission of the full paper to a journal afterwards.

Conference Organizers

  • Nicola Bilstein, JProf., Management of Smart Products, Bielefeld University
  • Christian Stummer, Prof., Innovation and Technology Management, Bielefeld University

Conference Website

The full call-for-abstracts as well as further information and updates can be obtained from the conference website: or via e-mail: