J Retailing Con Services


Journal of Retailing and Consumer Services, 59



A two-stage model for forecasting consumers’ intention to purchase with e-coupons
Xinxin Ren, Jingjing Cao, Xianhao Xu, Yeming (Yale) Gong [Google Scholar]

Exploring the factors affecting customers’ intention to purchase a smart speaker
Hsiao-Chi Ling, Hong-Ren Chen, Kevin K.W. Ho, Kuo-Lun Hsiao [Google Scholar]

Social learning effects of complaint handling on social media: Self-construal as a moderator
Hsuan-Hsuan Ku, Rong-An Shang, Yi-Fan Fu [Google Scholar]

The impact of customer experience on consumer purchase intention in cross-border E-commerce——Taking network structural embeddedness as mediator variable
Nan Chen, Yunpeng Yang [Google Scholar]

‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry
Elmira Djafarova, Tamar Bowes [Google Scholar]

Return policy, No joke: An investigation into the impact of a retailer’s return policy on consumers’ decision making
Md Rokonuzzaman, Pramod Iyer, Ahasan Harun [Google Scholar]

The effects of the visual presentation of an Influencer’s Extroversion on perceived credibility and purchase intentions—moderated by personality matching with the audience
Young Anna Argyris, Aziz Muqaddam, Steven Miller [Google Scholar]

Modeling consumer engagement on social networking sites: Roles of attitudinal and motivational factors
Ainsworth Anthony Bailey, Carolyn M. Bonifield, Jon D. Elhai [Google Scholar]

Pricing and return strategy of online retailers based on return insurance
Minglun Ren, Jiqiong Liu, Shuai Feng, Aifeng Yang [Google Scholar]

Exploring the impact of different factors on brand equity and intention to take up online courses from e-Learning platforms
Arghya Ray, Pradip Kumar Bala, Shibashish Chakraborty, Shilpee A. Dasgupta [Google Scholar]

The role of food eating values and exploratory behaviour traits in predicting intention to consume organic foods: An extended planned behaviour approach
Muhammad Ahsan Sadiq, Balasundaram Rajeswari, Lubna Ansari, Mohd Danish Kirmani [Google Scholar]

My style, my food, my waste! Consumer food waste-related lifestyle segments
Jessica Aschemann-Witzel, Ilona E. de Hooge, Valérie L. Almli [Google Scholar]

Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Moniruzzaman Sarker, Amrul Asraf Mohd-Any, Yusniza Kamarulzaman [Google Scholar]

Assessing the influence of goal pursuit and emotional attachment on customer engagement behaviors
Dongmei Li, Xiaoyun Han [Google Scholar]

Self-service technology in supermarkets – Do frontline staff still matter?
Piyush Sharma, Akiko Ueno, Russel Kingshott [Google Scholar]

Panic buying in the COVID-19 pandemic: A multi-country examination
Tahir Islam, Abdul Hameed Pitafi, Vikas Arya, Ying Wang, Naeem Akhtar, Shujaat Mubarik, Liang Xiaobei [Google Scholar]

International retail format transfer: A comparison study of Australian and U.S. warehouse club members
Jie Li, Patricia Huddleston, Stella Minahan [Google Scholar]

Book belly band as a visual cue: Assessing its impact on consumers’ in-store responses
Marco Visentin, Annamaria Tuan [Google Scholar]

Electronic logistics service quality and repurchase intention in e-tailing: Catalytic role of shopping satisfaction, payment options, gender and returning experience
Nikunj Kumar Jain, Hasmukh Gajjar, Bhavin J. Shah [Google Scholar]

Cooperative game analysis of coordination mechanisms under fairness concerns of a green retailer
Ranran Zhang, Weimin Ma, Hongyun Si, Jinjin Liu, Le Liao [Google Scholar]

The moderating role of childhood socioeconomic status on the impact of nudging on the perceived threat of coronavirus and stockpiling intention
Jungkeun Kim, Marilyn Giroux, Jae-Eun Kim, Yung Kyun Choi, Hector Gonzalez-Jimenez, Jacob C. Lee, Jooyoung Park, Seongsoo Jang, Seongseop (Sam) Kim [Google Scholar]

To err is human: Tolerate humans instead of machines in service failure
Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao, Xiucheng Fan [Google Scholar]

Drivers and barriers of mobile payment adoption: Malaysian merchants’ perspective
Sedigheh Moghavvemi, Tan Xin Mei, Seuk Wai Phoong, Seuk Yen Phoong [Google Scholar]

Consumer responses to trade-offs in eco-friendly clothing: The moderating effects of fashion leadership and regulatory focus
Jonghan Hyun, Kiwon Lee, Jihyun Kim-Vick [Google Scholar]

A netnographical approach to typologizing customer engagement and corporate misconduct
Lian-Lian Hua, Catherine Prentice, Xiaoyun Han [Google Scholar]

The impact of cross border E-tailer’s return policy on consumer’s purchase intention
Bingjia Shao, Zhendong Cheng, Lijuan Wan, Jie Yue [Google Scholar]

“I just don’t like digital-only banks, and you should not use them either”: Traditional-bank customers’ opposition to using digital-only banks
Jacques Nel, Christo Boshoff [Google Scholar]

An innovation resistance theory perspective on purchase of eco-friendly cosmetics
Mohd Sadiq, Mohd Adil, Justin Paul [Google Scholar]

Managing transformations in retail agglomerations:Case Itis shopping center
Mikko Hänninen, Lauri Paavola [Google Scholar]

Opinion leadership vs. para-social relationship: Key factors in influencer marketing
Samira Farivar, Fang Wang, Yufei Yuan [Google Scholar]

True colors: Consumers’ packaging choices depend on the color of retail environment
Luisa M. Martinez, Belén Rando, Luisa Agante, Ana Maria Abreu [Google Scholar]

Observing viewers’ self-reported and neurophysiological responses to message appeal in social media advertisements
Anees Wajid, Muhammad Mustafa Raziq, Qazi Mohammed Ahmed, Mansoor Ahmad [Google Scholar]

Online channel adoption in supermarket retailing
Marta Frasquet, Marco Ieva, Cristina Ziliani [Google Scholar]

Using in-store customer education to act upon the negative effects of impulsiveness in relation to unhealthy food consumption
Nadia Steils [Google Scholar]

Would you bring home ugly produce? Motivators and demotivators for ugly food consumption
Yang Xu, EunHa Jeong, SooCheong (Shawn) Jang, Xiaolong Shao [Google Scholar]

Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention
Weiping Yu, Xiaoyun Han, Lei Ding, Mingli He [Google Scholar]

Need for touch and haptic imagery: An investigation in online fashion shopping
Susana C. Silva, Thelma Valeria Rocha, Roberta De Cicco, Renata Fernandes Galhanone, Luiza Tari Manzini Ferreira Mattos [Google Scholar]

Anticipated firm interaction can bias expressed customer satisfaction
Ashesh Mukherjee, Thomas Burnham, Dan King [Google Scholar]

Ethical judgment, subjective norms, and ethical consumption: The moderating role of moral certainty
Abdallah Khalaf Alsaad [Google Scholar]

A deep hybrid learning model for customer repurchase behavior
Jina Kim, HongGeun Ji, Soyoung Oh, Syjung Hwang, Eunil Park, Angel P. del Pobil [Google Scholar]

Extending variety seeking to multi-sided platforms: Impact of new retailer listing
Khadija Ali Vakeel, Morana Fudurić, Edward C. Malthouse [Google Scholar]

Exploring E-retailing in the Danube Region countries: A study on internet purchasing
Jelena Končar, Aleksandar Grubor, Sonja Vučenović, Radenko Marić [Google Scholar]

Relative convenience, relative advantage, perceived security, perceived privacy, and continuous use intention of China’s WeChat Pay: A mixed-method two-phase design study
Claudel Mombeuil, Helena Uhde [Google Scholar]

The unexpected effect of frugality on green purchase intention
Hong Wang, Baolong Ma, Rubing Bai, Lin Zhang [Google Scholar]

Disentangling the respective impacts of assortment size and alignability on perceived assortment variety
Victor D. Mejía, Philippe Aurier, Richard Huaman-Ramirez [Google Scholar]

Low-carbon decision-making model of online shopping supply chain considering the O2O model
Yisheng Wu, Ronghua Lu, Jing Yang, Feng Xu [Google Scholar]

Decision-making mechanism of online retailer based on additional online comments of consumers
Yong Liu, Wen-xue Gan, Qi Zhang [Google Scholar]

Influence of customer application experience and value in use on loyalty toward retailers
Arnold Japutra, Ami Fitri Utami, Sebastian Molinillo, Irwan Adi Ekaputra [Google Scholar]

A sequence analysis approach to segmenting credit card customers
Hillbun Ho, Keng-Ming (Terence) Tien, Anne Wu, Sonika Singh [Google Scholar]

Does live performance play a critical role in building destination brand equity — A mixed-method study of “Impression Dahongpao”
Shu-Ning Zhang, Yong-Quan Li, Chih-Hsing Liu, Wen-Qi Ruan [Google Scholar]

The effect of assortment and fulfillment on shopping assistance and efficiency: An e-tail servicescape perspective
Pradeep Kautish, Justin Paul, Rajesh Sharma [Google Scholar]

Measurement of factors influencing online shopper buying decisions: A scale development and validation
Semila Fernandes, V.G. Venkatesh, Rajesh Panda, Yangyan Shi [Google Scholar]

Profit for friends, fairness for strangers: Social distance reverses the endowment effect in proxy decision making
Hyunji Kim, Simone Schnall [Google Scholar]

Unplanned purchase of new products
Ryo Kato, Takahiro Hoshino [Google Scholar]

Why do retail consumers buy green apparel? A knowledge-attitude-behaviour-context perspective
Amandeep Dhir, Mohd Sadiq, Shalini Talwar, Mototaka Sakashita, Puneet Kaur [Google Scholar]

E-retail factors for customer activation and retention: An empirical study from Indian e-commerce customers
Vikas Kumar, Ogunmola Gabriel Ayodeji [Google Scholar]

Motives behind retailers’ post-entry expansion – Evidence from the Chinese luxury fashion market
Huifeng Bai, Julie McColl, Christopher Moore [Google Scholar]

The happy virtual agent and its impact on the human customer in the service encounter
Magnus Soderlund, Eeva-Liisa Oikarinen, Teck Ming Tan [Google Scholar]

More bodily motor action, less visual attention: How supermarket stimuli and consumer-related factors influence gaze behavior
Wagner Junior Ladeira, Marlon Dalmoro, Fernando de Oliveira Santini, Juliane Ruffatto, Roberto Zanoni [Google Scholar]

The impact of hard discounter presence on store satisfaction and store loyalty
Auke Hunneman, Peter C. Verhoef, Laurens M. Sloot [Google Scholar]

Planning of the cow milk assortment for large retail chains in North Italy: A comparison of two metropolitan cities
Valentina Maria Merlino, Giulia Mastromonaco, Danielle Borra, Simone Blanc, Filippo Brun, Stefano Massaglia [Google Scholar]

Marketing the use of headgear in high contact sports
Negin Ahmadi Saber Doust, Patrick van Esch, Joya Kemper, Drew Franklin, Shane Casserly [Google Scholar]

Effects of employees’ opportunities to influence in-store music on sales: Evidence from a field experiment
Sven-Olov Daunfeldt, Jasmine Moradi, Niklas Rudholm, Christina Öberg [Google Scholar]

Determinants of customers’ intentions towards environmentally sustainable banking: Testing the structural model
Shilpa Taneja, Liaqat Ali [Google Scholar]

The impact of planned vs. unplanned purchases on subsequent purchase decision making in sequential buying situations
Yong Seok Sohn, Man Ting Ko [Google Scholar]

Antecedents of consumer-brand identification in terms of belonging brands
Naci Büyükdağ, Olgun Kitapci [Google Scholar]

Role of consumer health consciousness, food safety & attitude on organic food purchase in emerging market: A serial mediation model
Samala Nagaraj [Google Scholar]

Revenue management in a multi-level multi-channel supply chain considering pricing, greening, and advertising decisions
Behrooz Khorshidvand, Hamed Soleimani, Soheil Sibdari, Mir Mehdi Seyyed Esfahani [Google Scholar]

From overt to covert: Exploring discrimination against homosexual consumers in retail stores
Mark S. Rosenbaum, Germán Contreras Ramirez, Kathy (Kawon) Kim [Google Scholar]

Exploring the use of content analysis methodology in consumer research
May Kristin Vespestad, Anne Clancy [Google Scholar]

Food advertising targeting children in India: Analysis and implications
Ritu Mehta, Apoorva Bharadwaj [Google Scholar]

Guiding directions and propositions: Placing dynamics at the heart of customer experience (CX) research
Philipp (Phil) Klaus, Volker Kuppelwieser [Google Scholar]