New Co-Editors at JSR


Edward Malthouse and Stephanie Noble will join Editor-in-Chief Ming-Hui Huang as Co-Editors

POSTING TYPE: Journal News

Author: Ming-Hui Huang

Journal of Service Research Announces New Co-Editors

Ming-Hui Huang, the Editor-in-Chief-Elect of JSR, has announced the team of Co-Editors that will join her in leading the journal, beginning in Summer 2021. They are Edward Malthouse (Northwestern University) and Stephanie Noble (University of Tennessee). The new Co-Editor team is illustrative of the broad, multi-disciplinary positioning of JSR.

Edward Malthouse, the Erastus Otis Haven Professor at Northwestern University’s Medill School of Journalism, Media, and Integrated Marketing Communications, and Industrial Engineering. His expertise focuses on engagement and using consumer big data to improve service. He is Research Director of Northwestern’s Spiegel Center, and he has won best article awards from several journals. His editorial experience includes six years as Co-Editor of the Journal of Interactive Marketing and co-editing two special issues of the Journal of Advertising. He earned a PhD in Statistics from Northwestern. He has consulted with companies including AT&T, Accenture, Capitol One, and Inmar.

Stephanie Noble is the Proffitt’s Professor in Marketing, and William B. Stokely Faculty Research Fellow at the Haslam College of Business at the University of Tennessee. Her research focuses on customer experience management in front-line service and retailing. She has published in many top journals, including JSR, Journal of Marketing, Journal of Marketing Research, JAMS, as well as leading managerial journals such as the Harvard Business Review and MIT Sloan Management Review. She has served as Area Editor for JAMS and the Journal of Retailing. Her consulting experience includes such companies as Viking Corporation, Hollywood Casino and Resorts, Food Lion, and Ruth’s Chris Steakhouse.

Since its inception in 1998, JSR has consistently been the top-cited and most prestigious service research journal. It is currently the 11th highest-cited journal in all of business, according to the Web of Science.