RARCS 2021


Recent Advances in Retailing and Consumer Service, Baveno, Italy, 12-15 Jul 2021; Deadline 15 Oct

You may be interested in our next conference in July 2021, Baveno, Lago Maggiore, Italy.

Soora Rasouli & Harry Timmermans

Co-chairs and co-editors Journal of Retailing and Consumer Services

EVENT : 28th Recent Advances in Retailing and Consumer Science Conference
DATE   : July 12 – 15, 2021
VENUE : Grand Hotel Dino, Baveno, Italy

It is our pleasure to send you the call for papers for our 2021 conference, which will take place at Lago Maggiore in Italy. If you did not participate before, the aim of the conference is to bring together scholars from various disciplines and countries interested in retailing and consumer services. In the past, the conference has attracted scholars from disciplines such as marketing, psychology, urban planning, transportation, management, geography etc. from more than 30 countries. The conference gives delegates the opportunity to present both completed projects and work in progress. You may also wish to consider organizing a special session that may be published in the Journal of Retailing and Consumer Services.


Papers on any topic relevant to progress in retailing and consumer services (tourism, recreation, banking, aspects of transportation, etc.) are welcome. Topics of special interest include:

  • consumer behaviour
  • omni-channel retailing
  • business strategy
  • distribution channels
  • new technology
  • logistics
  • franchising
  • segmentation
  • service quality
  • methodological advances
  • food retailing and marketing
  • service branding
  • location-based services
  • social media
  • merchandising, pricing, advertising
  • salesforce management


If you are interested, please send your 1 page abstract or session proposal to:

Soora Rasouli & Harry Timmermans

E-mail: conference@rarcs.org

By submitting an abstract you indicate that at least one of the authors will attend the conference, should the abstract be accepted. Realize capacity is limited; hence non-attendance implies a peer did not get the opportunity to attend. If you cannot guarantee this, please let us know as it allows us to manage this uncertainty in the best possible way. We try to avoid that we need to reject papers due to limited capacity rather than quality and could have accepted them after all.

FORMAT: All 1 page abstracts will be included in a Book of Abstracts, made available in electronic format. In addition, participants are stimulated to submit full papers or a 6-8 pages extended abstract (=core of a paper but less reflection and discussion of implications) that will be included in the conference proceedings, made available on a memory stick. We do not ask for any transfer of copyrights; authors can still submit their paper to journals for publication. The conference will start with registration on the afternoon of July 12, followed by a welcome reception. Sessions will start on July 13 and continue until noon July 15.

SPECIAL SESSIONS: You are invited to organize a special session. Proposals should include: (a) a short description of the proposed session; (b) a list of speakers, who committed to participate; (c) one-page abstracts of all papers. Sessions are typically organized in blocks of 5-7 presentations. We entertain you act as guest editor for a special issue in the Journal of Retailing and Consumer Services, subject to positive reviews and quality standards.

NOTIFICATION: We plan to notify delegates by December 1, 2020 about the outcome of the review process. Delegates are expected to arrange their registration and conference fees before February 1, 2021 to guarantee accommodation/reduced room prices. Note that July is high season in Baveno and early registration helps us better managing the conference.

CONFERENCE PACKAGE: 1249 Euros before February 1, 2021; 1598 Euros after this date. The package includes participation, documentation, proceedings, book of abstracts, three nights of deluxe accommodation (arrival: July 12th – departure: July 15th, 2021), breakfast buffet, tea and coffee breaks, 2 lunches, reception, conference dinner, all taxes, including tourism tax, and service charges. Spouses and family can stay for an extra charge. Pre and post-conference rooms are available at discounted rates, subject to availability. It is advisable to inform us if you need any pre-or post-conference nights when submitting the abstract to avoid disappointment. The sooner we know, the more likely we can arrange a larger room block.

AWARD: Submitted papers compete for the Elsevier Most Innovative Paper Award.

THE AREA: Baveno is a very scenic village at Lago Maggiore with beautiful nature and several tourist attractions. It is an ideal location for day trips to Switzerland and Milan.