J Retailing Con Services


Journal of Retailing and Consumer Services, 57



Price image and the sugrophobia effect on luxury retail purchase intention
Jun-Hwa Cheah, David Waller, Park Thaichon, Hiram Ting, Xin-Jean Lim [Google Scholar]

Why visit theme parks? A leisure constraints and perceived authenticity perspective
Wee-Kheng Tan, Shih-Yin Huang [Google Scholar]

‘Online Omnivores’ or ‘Willing but struggling’? Identifying online grocery shopping behavior segments using attitude theory
Christian Brand, Tim Schwanen, Jillian Anable [Google Scholar]

Non-immersive virtual reality technologies in real estate: How customer experience drives attitudes toward properties and the service provider
Gordy Pleyers, Ingrid Poncin [Google Scholar]

Applying the multisensory sculpture technique to explore the role of brand usage on multisensory brand experiences
Fernando Rey Castillo-Villar, Ana Josefina Villasante-Arellano [Google Scholar]

Sharing of fake news on social media: Application of the honeycomb framework and the third-person effect hypothesis
Shalini Talwar, Amandeep Dhir, Dilraj Singh, Gurnam Singh Virk, Jari Salo [Google Scholar]

National versus private brand: A regulatory focus perspective
Trang P. Tran, Francisco Guzmán, Audhesh K. Paswan, Charles Blankson [Google Scholar]

(Dynamic) willingness to pay and e-commerce: Insights from sparkling wine sector in Russia
Svetlana Fedoseeva [Google Scholar]

Equilibrium in supply chain network with competition and service level between channels considering consumers’ channel preferences
Guangming Zhang, Gengxin Dai, Hao Sun, Guitao Zhang, Zhilin Yang [Google Scholar]

The terror of death and consumers’ sustainability attitudes
Anni Rahimah, Shadab Khalil, Huu Phuc Dang, Julian Ming-Sung Cheng [Google Scholar]

Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers
Selmar Meents, Tibert Verhagen, Jani Merikivi, Jesse Weltevreden [Google Scholar]

Timed intervention in COVID-19 and panic buying
Catherine Prentice, Jinyan Chen, Bela Stantic [Google Scholar]

Creating an effective self-managed service climate for frontline service employees
Patrick van Esch, Denni Arli, Mahnaz Haji Gheshlaghi [Google Scholar]

How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews
Yan Zhao, Lingling Wen, Xiangnan Feng, Ran Li, Xiaolin Lin [Google Scholar]

Employee norm-violations in the service encounter during the corona pandemic and their impact on customer satisfaction
Magnus Söderlund [Google Scholar]

A PLS-SEM approach to understanding E-SQ, E-Satisfaction and E-Loyalty for fashion E-Retailers in Spain
Pablo Gutiérrez Rodríguez, Ricardo Villarreal, Pedro Cuesta Valiño, Shelley Blozis [Google Scholar]

The impact of personal, market- and product-relevant factors on patronage behaviour in the automobile tyre replacement market
Fuseina Mahama-Musah, Lieselot Vanhaverbeke, Arnaud Gillet [Google Scholar]

Mall experiences are not universal: The moderating roles of national culture and mall industry age
Shaked Gilboa, Iris Vilnai-Yavetz, Vince Mitchell, Adilson Borges, Kwabena Frimpong, Nourdine Belhsen [Google Scholar]

Enhancing brand coolness through perceived luxury values: Insight from luxury fashion brands
Sandra Maria Correia Loureiro, Jano Jiménez-Barreto, Jaime Romero [Google Scholar]

Observation of other’s preferential treatment as a constructive catalyst for improved repatronize intentions
Woojung Chang, Ji Hee Song, Sungho Lee [Google Scholar]

The conditional enjoyment-enhancing effect of shipping box aesthetics
Benedikt Schnurr, Martin Wetzels [Google Scholar]

Managing customer reactions to brand deletion in B2B and B2C contexts
Purvi Shah [Google Scholar]

Unusual purchasing behavior during the early stages of the COVID-19 pandemic: The stimulus-organism-response approach
Samuli Laato, A.K.M. Najmul Islam, Ali Farooq, Amandeep Dhir [Google Scholar]

Analysis of the adoption of customer facing InStore technologies in retail SMEs
Javier Lorente-Martínez, Julio Navío-Marco, Beatriz Rodrigo-Moya [Google Scholar]

Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences
Mark S. Rosenbaum, Karen L. Edwards, Binayak Malla, Jyoti Regmi Adhikary, Germán Contreras Ramírez [Google Scholar]

Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs
Charmaine Glavas, Kate Letheren, Rebekah Russell-Bennett, Ryan McAndrew, Rowan E. Bedggood [Google Scholar]

Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
Aikaterini Manthiou, Ellie Hickman, Phil Klaus [Google Scholar]

Customer experience and commitment in retailing: Does customer age matter?
Imran Khan, Linda D. Hollebeek, Mobin Fatma, Jamid Ul Islam, Iivi Riivits-Arkonsuo [Google Scholar]

Shopping intention at AI-powered automated retail stores (AIPARS)
Rajasshrie Pillai, Brijesh Sivathanu, Yogesh K. Dwivedi [Google Scholar]

Sensory overload in a shopping environment: Not every sensory modality leads to too much stimulation
Lieve Doucé, Carmen Adams [Google Scholar]

Mobile payment and online to offline retail business models
Shu-Hsien Liao, Ling-Ling Yang [Google Scholar]

What shapes adolescents’ attitudes toward luxury brands? The role of self-worth, self-construal, gender and national culture
Aysen Bakir, Elodie Gentina, Luciana de Araújo Gil [Google Scholar]

Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail
Olli Tyrväinen, Heikki Karjaluoto, Hannu Saarijärvi [Google Scholar]

The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Taeshik Gong, Chen-Ya Wang, Kangcheol Lee [Google Scholar]

The small, inventory free retail format: The impact on consumer-based brand equity and purchase behavior
Kelcie Slaton, Danielle Testa, Sonia Bakhshian, Ann Marie Fiore [Google Scholar]

Is it all about consumer engagement? Explaining continuance intention for utilitarian and hedonic service consumption
Janne Hepola, Matti Leppäniemi, Heikki Karjaluoto [Google Scholar]

The evolving role of hit and niche products in brick-and-mortar retail category assortment planning: A large-scale empirical investigation of U.S. consumer packaged goods
Jake D. Hoskins [Google Scholar]

Why do people buy organic food? The moderating role of environmental concerns and trust
Anushree Tandon, Amandeep Dhir, Puneet Kaur, Shiksha Kushwah, Jari Salo [Google Scholar]

Role of consumption values in the luxury brand experience: Moderating effects of category and the generation gap
Sang-Lin Han, Kihyung Kim [Google Scholar]

Exploring consumers’ subjective shopping experiences in directly operated luxury brand stores
Hannele Kauppinen-Räisänen, Hans Mühlbacher, Marika Taishoff [Google Scholar]

The effect of interior color on customers’ aesthetic perception, emotion, and behavior in the luxury service
Dongyoup Kim, Hyowon Hyun, Jungkun Park [Google Scholar]

The end of the world as we know it? The influence of online channels on the luxury customer experience
Philipp ‘Phil’ Klaus [Google Scholar]

The moderating effect of need for belonging and communal-brand connection on counterfeit purchasing
Matthew A. Hawkins [Google Scholar]

Pillars of sustainable food experiences in the luxury gastronomy sector: A qualitative exploration of Michelin-starred chefs’ motivations
Wided Batat [Google Scholar]

A neurophysiological exploration of the dynamic nature of emotions during the customer experience
Nanouk Verhulst, Iris Vermeir, Hendrik Slabbinck, Bart Larivière, Maurizio Mauri, Vincenzo Russo [Google Scholar]

An evolutionary game theoretic model for analyzing retailers’ behavior when introducing economy and premium private labels
Parisa Assarzadegan, Seyed Reza Hejazi, Gholam Ali Raissi [Google Scholar]

Condoms and bananas: Shock advertising explained through congruence theory
Michael S.W. Lee, Felix Septianto, Catherine Frethey-Bentham, Esther Gao [Google Scholar]

Can gamification increases consumers’ engagement in fitness apps? The moderating role of commensurability of the game elements
Wenting Feng, Rungting Tu, Peishan Hsieh [Google Scholar]

Investigating pharmaceutical logistics service quality with refined Kano’s model
Mu-Chen Chen, Chia-Lin Hsu, Li-Hung Lee [Google Scholar]

The phenomenon of purchasing second-hand products by the BOP consumers
Srabanti Mukherjee, Biplab Datta, Justin Paul [Google Scholar]

The practitioners’ path to customer loyalty: Memorable experiences or frictionless experiences?
Luke Williams, Alexander Buoye, Timothy L. Keiningham, Lerzan Aksoy [Google Scholar]

Patient experience in the digital age: An investigation into the effect of generational cohorts
Linda Alkire (née Nasr), Genevieve E. O’Connor, Susan Myrden, Sören Köcher [Google Scholar]

Online luxury goods with price discount or onsite luxury goods with luxury services: Role of situation-specific thinking styles and socio-demographics
Sann Ryu [Google Scholar]