INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

---

Value or Quality? Differences in Airlines’ Customer Satisfaction Strategies across National Markets
—Wolfgang Messner [Publisher] [Google Scholar]

Emotional Brand Attachment and Attitude toward Brand Extension
—Arash Vahdat, Hanieh Hafezniya, Younis Jabarzadeh & Park Thaichon [Publisher] [Google Scholar]

Service Professionals and Managerial Control: Institutional, Employment, and Personal Segmentations
—Iris Vilnai-Yavetz, Anat Rafaeli & Chen Shapira [Publisher] [Google Scholar]

Supervisor and Customer-Driven Stressors to Predict Silence and Voice Motives: Mediating and Moderating Roles of Anger and Self-Control
—Muhammad Kashif, Merve Yanar Gürce, Petek Tosun & Shanika Wijenayake [Publisher] [Google Scholar]