INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCs

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A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture
—Jeroen J. L. Schepers and Michel van der Borgh [Publisher] [Google Scholar]

What Gets Measured Gets Done: Can Self-Tracking Technologies Enhance Advice Compliance?
—Kristina Wittkowski, Jan F. Klein, Tomas Falk, Jeroen J. L. Schepers, Jaakko Aspara, and Kai N. Bergner [Publisher] [Google Scholar]

Customer Participation Variation and Its Impact on Customer Service Performance: Underlying Process and Boundary Conditions
—Bulent Menguc, Seigyoung Auh, and Fatima Wang [Publisher] [Google Scholar]

Pricing Metrics and the Importance of Minimum and Billing Increments
—Bernd Skiera, Christian Schlereth, and Sebastian Oetzel [Publisher] [Google Scholar]

Mix&Match: A Resource-Based Complaint Recovery Framework for Tangible Compensation
—Stanislav Stakhovych and Ali Tamaddoni [Publisher] [Google Scholar]

Consumers Complain More Fiercely Through Small-Screen Devices: The Role of Spatial Crowding Perception
—Yuanyuan Zhou, Bin Tian, Tingting Mo, and Zhuoying Fei [Publisher] [Google Scholar]

Access-Based Services as Substitutes for Material Possessions: The Role of Psychological Ownership
—Martin P. Fritze, André Marchand, Andreas B. Eisingerich, and Martin Benkenstein [Publisher] [Google Scholar]