INTEREST CATEGORY: SECTORS
POSTING TYPE: TOCs

Exploring customer’s mobile banking experiences and expectations among generations X, Y and Z
—Ghazal Shams, Abdur Rehman, Sarminah Samad, Eeva-Liisa Oikarinen [Google Scholar]

What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking
—S. Ananda, Sonal Devesh, Moosa Al Lawati [Google Scholar]

The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
—Ghazal Shams, Abdur Rehman, Sarminah Samad, Ahmad Rather [Google Scholar]

Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services
—Kedar Bhatt [Google Scholar]