Journal of Marketing – June 2020
by Charles Hofacker
JM's commitment, July Issue, and Upcoming Webinar
POSTING TYPE: Calls: Journals
Author: Christine Moorman
Journal of Marketing News – June 2020
Our Commitment: The Journal of Marketing is committed to a diverse, inclusive, and welcoming publishing environment that includes editorial teams and scholars of all races, genders, sexual orientations, and religious affiliations around the world. JM’s marketplace of ideas thrives when diverse people and perspectives come together to tackle important marketing questions and problems facing our world.
Read the July 2020 Journal of Marketing:
- Marketing Excellence: Nature, Measurement, and Investor Valuations (Christian Homburg, Marcus Theel, and Sebastian Hohenberg)
- Customer Satisfaction and its Impact on the Future Costs of Selling (Leon Gim Lim, Kapil R. Tuli, and Rajdeep Grewal)
- Customer Experience Journeys: Loyalty Loops versus Involvement Spirals (Anton Siebert, Ahir Gopaldas, Andrew Lindridge, and Cláudia Simões)
- The Faces of Success: Beauty and Ugliness Premiums in e-Commerce Platforms (Ling Peng, Geng Cui, Yuho Chung, and Wanyi Zheng)
- Negative Reviews, Positive Impact: Consumer Empathetic Responding to Unfair Word-of-Mouth (Thomas Allard, Lea H. Dunn, and Katherine White)
- Leaving Something for the Imagination: The Effect of Visual Concealment on Preferences (Julio Sevilla and Robert J. Meyer)
- Path to Purpose? How Online Customer Journeys Differ for Hedonic versus Utilitarian Purchases (Jingjing Li, Ahmed Abbasi, Amar Cheema, and Linda B. Abraham)
- Effects of Contract Ambiguity in Interorganizational Governance (Xu (Vivian) Zheng, David A. Griffith, Ling Ge, and Uri Benoliel)
Participate in the July 15 at 1PM Eastern Webinar: Register here
- Does Company Sociopolitical Activism Influence Firm Performance? (forthcoming)
- Presented by: Yashoda Bhagwat-Texas Christian University and Nooshin Warren-University of Arizona (Other authors: Joshua Beck-University of Oregon, George Watson-Portland Status University)
- Summary: Many stakeholders now expect firms to demonstrate their values by expressing public support for or opposition of partisan sociopolitical issues, a phenomenon the authors call corporate sociopolitical activism (CSA). The authors analyze 293 CSA events initiated by 149 firms across 39 industries to understand the impact on the firm’s stock market performance. This research also considers how the CSA’s deviation from key customer, employee, and government stakeholders’ values and the company’s brand image as well as CSA implementation characteristics, such as whether or not the CEO makes the announcement, whether it involves words or behaviors, and how many companies publicly support the cause affect both investor and customer responses.
- When Does Corporate Social Irresponsibility Become News? Evidence from More than 1,000 Brand Transgressions Across Five Countries
- Presented by: Samuel Stäbler-Tilburg University and Marc Fischer-University of Cologne
- Summary: Consumers beware! Media outlets do not report corporate misconduct, such as environmental offences, corruption, or violating societal standards around human rights or employee working conditions consistently and independently. Instead, media are influenced by their own interests, including advertising revenues paid by offending companies. This webinar will report on the results of a new study in the Journal of Marketing that analyzes the media coverage of 1,054 corporate social irresponsibility events reported in leading media outlets in five countries. Results point to key country, company, and brand factors that influence media reporting that can amount to millions of dollars in lost stock market performance.
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