by Charles Hofacker
Winning through Service Excellence, Bangalore, moved to18-19 Dec 2020; Deadline 15 Oct
Author: A. “Parsu” Parasuraman
About Convergence 2020
The steady growth of the service sector globally and increasing convergence of technology and services have brought to the fore opportunities never before witnessed in the services domain. The increasing maturity of online services along with the advent of new-age companies and business models has transformed the service delivery ecosystem to cater to the needs of a new breed of emerging consumers. Convergence 2020, organized by IFIM Business School, aims to bring researchers and practitioners together to build consensus on what it takes to win in this new, still-evolving era of services. The centrepiece of Convergence 2020 is an international conference focused on service excellence in this exciting new era.
Full information is available here