POSTING TYPE: TOCs

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https://www.emerald.com/insight/publication/issn/0309-0566/vol/54/iss/4

Customers’ experienced product quality: scale development and validation
—Ramesh Roshan Das Guru, Marcel Paulssen

Compensatory word of mouth as symbolic self-completion: When talking about a brand can restore consumers’ self-perceptions after self-threat
—Christina Saenger, Veronica L. Thomas, Dora E. Bock

Free upgrades with costly consequences: Can preferential treatment inflate customers’ entitlement and induce negative behaviors?
—Alexandra Polyakova, Zachary Estes, Andrea Ordanini

Promotional phrases as analogical questions: inferential fluency and persuasion
—Hsuan-Hsuan Ku, Mei-Ju Chen

Process innovation and performance: the role of divergence
—Erik Mooi, John Rudd, Ad de Jong

Don’t you (forget about me): The impact of out-of-the-channel-loop perceptions in distribution channels
—Ce (Jacky) Mo, Ting Yu, Ko de Ruyter

Comparing consumers’ in-group-favor and out-group-animosity processes within sports sponsorship
—Hsin-Chen Lin, Patrick F. Bruning

Alternative paradigms for sustainability: the Māori worldview
—Ann-Marie Kennedy, Cathy McGouran, Joya A. Kemper

“You really shouldn’t have!” Coping with failed gift experiences
—Ines Branco-Illodo, Teresa Heath, Caroline Tynan

Marketing performance measurement systems and firm performance: Are marketing capabilities the missing links?
—Xiaoning Liang, Yuhui Gao

The role of discrete positive emotions in consumer response to place-of-origin
—Ulrich R. Orth, Roberta Carolyn Crouch, Johan Bruwer, Justin Cohen

The effect of complete versus partial observations on service evaluations: Role of need for cognitive closure and compensation type
—Marjan Abbasi