INTEREST CATEGORY: SERVICE
POSTING TYPE: TOCS

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Are All Smiles Perceived Equal? The Role of Service Provider’s Gender
—Sungwoo Choi, Choongbeom Choi, and Anna S. Mattila [Publisher] [Google Scholar]

Designing Observation Units for Heart Failure Patients: Capacity and Patient Flow Considerations
—Emily Zhu, Beste Kucukyazici, and Yasmina Maizi [Publisher] [Google Scholar]

Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres
—Estela Fernández-Sabiote and Inés López-López [Publisher] [Google Scholar]