https://www.sciencedirect.com/journal/journal-of-retailing-and-consumer-services/vol/53

The relevance of interaction choice: Customer preferences and willingness to pay
Niklas Barwitz

Canal boat tourism: Application of complexity theory
Javaneh Mehran, Hossein GT. Olya

Per piece or per kilogram? Default-unit effects in retailing
André Fecher, Thomas Robbert, Stefan Roth

An exploratory study of the upper middle-class consumer attitudes towards counterfeiting in China
Constantinos-Vasilios Priporas, Yan Chen, Shasha Zhao, Hui Tan

A supply chain coordination mechanism with suppliers’ effort performance level and fairness concern
Yong Liu, Dong-dong Wang, Qian Xu

If I touch it, I will like it! The role of tactile inputs on gustatory perceptions of food items
Felipe Pantoja, Adilson Borges, Patricia Rossi, Amanda Pruski Yamim

How consumer ethnocentrism modulates neural processing of domestic and foreign products: A neuroimaging study
Luis-Alberto Casado-Aranda, Juan Sánchez-Fernández, José-Ángel Ibáñez-Zapata, F.J. Liébana-Cabanillas

Tourism value VS barriers to booking trips online
Sonia San-Martín, Nadia Jiménez, Francisco Liébana-Cabanillas

The role payment depreciation in short temporal separations: Should online retailer make customers wait?
Dheeraj Sharma, Shivendra Pandey

Bridging the online offline gap: Assessing the impact of brands’ social network content quality on brand awareness and purchase intention
Amal Dabbous, Karine Aoun Barakat

Beauty in the eyes of its beholders: Effects of design novelty on consumer preference
Fu Liu, Zhenzhong Zhu, Haipeng (Allan) Chen, Xingbo Li

Why do online grocery shoppers switch? An empirical investigation of drivers of switching in online grocery
Reema Singh, Sara Rosengren

Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty
Woohyoung Kim, Hyun Kim, Jinsoo Hwang

The effect of text-only versus text-and-image wine labels on liking, taste and purchase intentions. The mediating role of affective fluency
David A. Jaud, Valentyna Melnyk

Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Johra Kayeser Fatima, Rita Di Mascio, Piyush Sharma

A comparison of brand loyalty between on the go and take-home consumption purchases
Giang Trinh, John Dawes

The distinct effects of gratitude and pride on donation choice and amount
Widya Paramita, Felix Septianto, Fandy Tjiptono

Viability of Amazon’s driven innovations targeting shoppers’ impulsiveness
Maya F. Farah, Zahy B. Ramadan

A train of thought in product experientiality: Working memory, distraction, and inconsistencies in cue order effects
Tobias Offergeld, Luis F. Martinez, Aristides I. Ferreira

The fallacy of the heavy buyer: Exploring purchasing frequencies of fresh fruit and vegetable categories
Zachary William Anesbury, Danielle Talbot, Chanel Andrea Day, Tim Bogomolov, Svetlana Bogomolova

The role of ethical problems related to a brand in the purchasing decision process: An analysis of the moderating effect of complexity of purchase and mediation of perceived social risk
Evandro Luiz Lopes, Lucas Zimbres Yunes, Otávio Bandeira de Lamônica Freire, Eliane Herrero, Luis Hernan Contreras Pinochet

Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors
Omar S. Itani, Fernando Jaramillo, Bert Paesbrugghe

Anger punishes, compassion forgives: How discrete emotions mitigate double standards in consumer ethical judgment
Felix Septianto, Fandy Tjiptono, Sony Kusumasondjaja

Exploring the role of extrovert-introvert customers’ personality prototype as a driver of customer engagement: Does relationship duration matter?
Omar S. Itani, Rania El Haddad, Ashish Kalra

Dine-in or take-out: Modeling millennials’ cooking motivation and choice
Aidin Namin, Brian T. Ratchford, Julian K. Saint Clair, My (Myla) Bui, Mitchell L. Hamilton

Retail in my pocket– replicating and extending the construct of service quality into the mobile commerce context
Christopher Kaatz

Small shop survival – The financial response to a global financial crisis
Mary-Paz Arrieta-Paredes, Alan G. Hallsworth, J. Andres Coca-Stefaniak

Understanding consumers’ paths to webrooming: A complexity approach
Eugene Cheng-Xi Aw

Adoption of augmented reality in online retailing and consumers’ product attitude: A cognitive perspective
Xiaojun Fan, Zeli Chai, Nianqi Deng, Xuebing Dong

Organic consumerism: A comparison between India and the USA
Kirubaharan Boobalan, Geetha Sulur Nachimuthu

Estimating cannibalizing effects of sales promotions: The impact of price cuts and store type
Rod McColl, Renaud Macgilchrist, Shuddhasattwa Rafiq

Do market prices correspond with consumer demands? Combining market valuation and consumer utility for extra virgin olive oil quality attributes in a traditional producing country
Petjon Ballco, Azucena Gracia

Negative and positive customer shopping experience in an online context
Mojtaba Barari, Mitchell Ross, Jiraporn Surachartkumtonkun

Price recall: Brand and store type differences
Jens-Peter Loy, Christian Ceynowa, Lena Kuhn

Employee encouragement of self-disclosure in the service encounter and its impact on customer satisfaction
Magnus Söderlund

Self-identity and internal environmental locus of control: Comparing their influences on green purchase intentions in high-context versus low-context cultures
Jayesh D. Patel, Rohit H. Trivedi, Arpan Yagnik

Minding the competition: The drivers for multichannel service quality in fashion retailing
Elena Patten, Wilson Ozuem, Kerry Howell, Geoff Lancaster

The role of involvement: Investigating the effect of brand’s social media pages on consumer purchase intention
Clair McClure, Yoo-Kyoung Seock

Nostalgia beats the wow-effect: Inspiration, awe and meaningful associations in augmented reality marketing
Chris Hinsch, Reto Felix, Philipp A. Rauschnabel

A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments
Jose Ribamar Siqueira, Enrique ter Horst, German Molina, Mauricio Losada, Marelby Amado Mateus

Editorial introduction: Advances in theory and practice of digital marketing
Yogesh K. Dwivedi, Nripendra P. Rana, Emma L. Slade, Nitish Singh, Hatice Kizgin

Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Gina A. Tran, David Strutton

Investigating the antecedents of customer brand engagement and consumer-based brand equity in social media
Raed Algharabat, Nripendra P. Rana, Ali Abdallah Alalwan, Abdullah Baabdullah, Ashish Gupta

A typology of viral ad sharers using sentiment analysis
Kalpak K. Kulkarni, Arti D. Kalro, Dinesh Sharma, Piyush Sharma

Personalized digital marketing recommender engine
Rajat Kumar Behera, Angappa Gunasekaran, Shivam Gupta, Shampy Kamboj, Pradip Kumar Bala

Perceived helpfulness of eWOM: Emotions, fairness and rationality
Elvira Ismagilova, Yogesh K. Dwivedi, Emma Slade

New perspectives on gray sheep behavior in E-commerce recommendations
Abhishek Srivastava, Pradip Kumar Bala, Bipul Kumar

The interaction between reputation and information search: Evidence of information avoidance and confirmation bias
Jeanne Lallement, Sylvain Dejean, Florence Euzéby, Carole Martinez

Up the ante: Electronic word of mouth and its effects on firm reputation and performance
Tahir M. Nisar, Guru Prabhakar, P. Vigneswara Ilavarasan, Abdullah M. Baabdullah

Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intentions
Karina Sokolova, Hajer Kefi

The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
Elvira Ismagilova, Emma Slade, Nripendra P. Rana, Yogesh K. Dwivedi

Social media marketing: Who is watching the watchers?
Jenna Jacobson, Anatoliy Gruzd, Ángel Hernández-García

Exploring flow in the mobile interface context
Clark D. Johnson, Brittney C. Bauer, Nitish Singh

User engagement for mobile payment service providers – introducing the social media engagement model
Purva Grover, Arpan Kumar Kar

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