TOC: Service Sci


Service Science, 11(3)

An Integrative Quality Framework for Developing Industrial Smart Services
Jens Neuhüttler, Walter Ganz, and Dieter Spath [Publisher] [Google Scholar]

Usage and Impact of Information and Communication Technologies in Healthcare Delivery
Lu Kong, Hessam Sadatsafavi, and Rohit Verma [Publisher] [Google Scholar]

Exploring Customers’ Experiences of Service Co-Recovery
Bård Tronvoll and Bo Edvardsson [Publisher] [Google Scholar]

Moving Toward Collaborative Service Recovery: A Multiactor Orientation
Jasenko Arsenovic, Bo Edvardsson, and Bård Tronvoll [Publisher] [Google Scholar]

A Configurational Approach to Servitization: Review and Research Directions
Marko Kohtamäki, Stephan C. Henneberg, Veronica Martinez, Koji Kimita, and Heiko Gebauer [Publisher] [Google Scholar]

Extending the Base-of-the-Pyramid Concept
Simon Joncourt, Heiko Gebauer, Javier Reynoso, Karla Cabrera, Ana Valdes, and Katharina Greve [Publisher] [Google Scholar]