TOC: J Service Res


Journal of Service Research, 23(1)


An Industry/Academic Perspective on Customer Success Management
Bryan Hochstein, Deva Rangarajan, Nick Mehta, and David Kocher [Publisher] [Google Scholar]

The Intersection of Service and Sales: The Increased Importance of Ambidexterity
Adam Rapp, Thomas L. Baker, Nathaniel N. Hartmann, and Michael Ahearne [Publisher] [Google Scholar]


Service-Sales Ambidexterity: Evidence, Practice, and Opportunities for Future Research
Ko de Ruyter, Debbie Isobel Keeling, and Ting Yu [Publisher] [Google Scholar]

When Sales Becomes Service: The Evolution of the Professional Selling Role and an Organic Model of Frontline Ambidexterity
Douglas E. Hughes and Jessica L. Ogilvie [Publisher] [Google Scholar]

The Ambidextrous Sales Force: Aligning Salesperson Polychronicity and Selling Contexts for Sales-Service Behaviors and Customer Value
Ryan Mullins, Raj Agnihotri, and Zachary Hall [Publisher] [Google Scholar]

Impact of Proactive Postsales Service and Cross-Selling Activities on Customer Churn and Service Calls
Jan U. Becker, Martin Spann, and Christian Barrot [Publisher] [Google Scholar]

Is Seeing Eye to Eye Always Beneficial? How and When (Dis)agreement on Service Climate Influences Store Turnover and Sales Performance
Michel Tremblay [Publisher] [Google Scholar]

Firm Actions to Develop an Ambidextrous Sales Force
Nikolaos G. Panagopoulos, Adam Rapp, and Michael A. Pimentel [Publisher] [Google Scholar]