TOC: Service Bus
Introduction
Service Business, 13(4)
https://link.springer.com/journal/11628/13/4
Dysfunctional customer behavior: conceptualization and empirical validation
Minjeong Kang & Taeshik Gong
A peer-to-peer (P2P) platform business model: the case of Airbnb
Kwang-Ho Lee & DongHee Kim
How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior
Jiyoung Kim, Russell Lacey, Hae-Ryong Kim & Jaebeom Suh
Innovation strategies and complementarity between innovation activities: the case of commercial archaeological firms
Carlos Martin-Rios, Eva Parga-Dans & Susana Pasamar
Effects of career barriers on career self-efficacy and career preparation behavior among undergraduates majoring in aviation tourism
Aeeun Jeon
Emotional contagion and collective commitment among leaders and team members in deluxe hotel
Hyo Sun Jung & Hye Hyun Yoon
Adolescents’ perceptions of mother–father dominance in family vacation decisions: a 25-society study
I-Fang Cheng, Che-Jen Su, Hsin-Hsing Liao, Nicolas Lorgnier, Anne-Marie Lebrun, Wen-Shen Yen, Yi-Fang Lan & Yingfang Huang
An analysis of the trilemma phenomenon for Apple iPhone and Samsung Galaxy
Bo-Seong Yun, Sang-Gun Lee & Yaichi Aoshima