TOC: J Hosp Mar Man


Journal of Hospitality Marketing & Management, 28(8)

Coping with emotional labor in high stress hospitality work environments
Mark Weiyii Teoh, Ying Wang & Anna Kwek [Publisher] [Google Scholar]

Impact of hotels’ sustainability practices on guest attitudinal loyalty: application of loyalty chain stages theory
Heesup Han, Jongsik Yu, Jin-Soo Lee & Wansoo Kim [Publisher] [Google Scholar]

Effects of brand personality, self-congruity and functional congruity on hotel brand loyalty
Serhat Adem Sop & Nazmi Kozak [Publisher] [Google Scholar]

Examining an extended technology acceptance model with experience construct on hotel consumers’ adoption of mobile applications
Yu-Chih Huang, Lan Lan Chang, Chia-Pin Yu & Joseph Chen [Publisher] [Google Scholar]

Can balanced scorecard adoption mediate the impacts of environmental uncertainty on hotel performance? The moderating role of organizational decision-making structure
Huseyin Arasli, Cihan Alphun & Hasan Evrim Arici [Publisher] [Google Scholar]

Investigating the impact of advertising during economic shocks on firm performance in the hospitality industry
Taewoo Kim, Hyunsuk Choi, Chanho Song & Myong Jae (MJ) Lee [Publisher] [Google Scholar]

A profile of spa-goers in the U.S. luxury hotels and resorts: a posteriori market segmentation approach
Chang Huh, Myong Jae Lee & Soojin Lee [Publisher] [Google Scholar]