https://link.springer.com/journal/11747/47/4

Editorial

Introducing a new JAMS co-editor
John Hulland

Editorial

Four facets of rigor
Mark B. Houston

Smart phones, bad calls? The influence of consumer mobile phone use, distraction, and phone dependence on adherence to shopping plans
Michael R. Sciandra, J. Jeffrey Inman & Andrew T. Stephen

Exploring the link between payment schemes and customer fraud: a mental accounting perspective
Ina Garnefeld, Andreas Eggert, Markus Husemann-Kopetzky & Eva Böhm

Capabilities for market-shaping: triggering and facilitating increased value creation
Suvi Nenonen, Kaj Storbacka & Charlotta Windahl

The effects of loyalty program introduction and design on short- and long-term sales and gross profits
Malika Chaudhuri, Clay M. Voorhees & Jonathan M. Beck

Salesperson ambidexterity in customer engagement: do customer base characteristics matter?
Son K. Lam, Thomas E. DeCarlo & Ashish Sharma

Enhancing innovation commercialization through supervisor–sales rep fit
Sebastian Hohenberg & Christian Homburg

Promotions as competitive reactions to recalls and their consequences
Chen Zhou, Shrihari Sridhar, Rafael Becerril-Arreola, Tony Haitao Cui & Yan Dong

Dynamic customer interdependence
Jonathan Z. Zhang

Driving growth of Mwallets in emerging markets: a retailer’s perspective
V. Kumar, Nandini Nim & Amalesh Sharma

Correction

Correction to: Driving growth of Mwallets in emerging markets: a retailer’s perspective
V. Kumar, Nandini Nim & Amalesh Sharma

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