TOC: Services Mar Quart


Services Marketing Quarterly, 40(2)

Conditional Effects of Touch on Purchase Behavior
Kelly Moore & Doug Walker [Publisher] [Google Scholar]

Expanding Servicescape Dimensions with Safety: An Exploratory Study
Judy A. Siguaw, Enping (Shirley) Mai & Judy A. Wagner [Publisher] [Google Scholar]

Supermarket self-checkout usage in the United States
Ronald B. Larson [Publisher] [Google Scholar]

Mechanism Connecting Environmental Friendliness to Service Loyalty: The Role of Positive Customer Emotions and Satisfaction
Leisen Pollack Birgit [Publisher] [Google Scholar]

Psychological Contract Breach and Customer Satisfaction: A Study of Online Shopping
Hua Chang & Lingling Zhang [Publisher] [Google Scholar]