TOC: J Service Theory Prac


Journal of Service Theory and Practice, 29(1)

From victim to saboteur
Li Hongbo, Muhammad Waqas, and Hussain Tariq

How leaders’ perceived emotional labor leads to followers’ job performance
Tae Won Moon, Won-Moo Hur, and Yong Jun Choi

Employees’ agency in the formalisation of knowledge-intensive business service processes
Tiina Tuominen and Miia Martinsuo

Moderating effects of service separation on customer relationships with service firms
Faisal T. Alhathal, Piyush Sharma, and Russel P.J. Kingshott

The differential effects of separated vs. unseparated services
Hean Tat Keh, Nicole Hartley, and Di Wang