https://www.emeraldinsight.com/toc/jstp/29/1

From victim to saboteur
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How leaders’ perceived emotional labor leads to followers’ job performance
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Employees’ agency in the formalisation of knowledge-intensive business service processes
Tiina Tuominen and Miia Martinsuo

Moderating effects of service separation on customer relationships with service firms
Faisal T. Alhathal, Piyush Sharma, and Russel P.J. Kingshott

The differential effects of separated vs. unseparated services
Hean Tat Keh, Nicole Hartley, and Di Wang