TOC: Service Ind J


Service Industries Journal, 39(5/6)

The shopping list in goal-directed shopping: scale development and validation
Sohel Ahmed & Ding Hooi Ting [Publisher] [Google Scholar]

Reviving calm technology in the e-tourism context
Uglješa Stankov & Viachaslau Filimonau [Publisher] [Google Scholar]

Developing smart service concepts: morphological analysis using a Novelty-Quality map
Mintak Han & Yongtae Park [Publisher] [Google Scholar]

Determinants of consumers’ intentions to use smartphones apps for flight ticket bookings
Hyeon-Mo Jeon, Faizan Ali & Shin-Woo Lee [Publisher] [Google Scholar]

Engaging employees for quality of life: mediation by psychological capital
Manish Gupta, Musarrat Shaheen & Manoj Das [Publisher] [Google Scholar]

An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkey
Emine Mediha Sayil, Ayse Akyol & Gulhayat Golbasi Simsek [Publisher] [Google Scholar]