Helping without Harming


Transformative Service Research and Unintended Consequences, Special issue of Journal of Service Research; Deadline 31 Dec 2019

Special issue
Journal of Service Research
“Transformative Service Research and Unintended Consequences: Helping without Harming”

Submission deadline: December 31, 2019.

Without reflection, we go blindly on our way, creating more unintended consequences and failing to achieve anything useful.” – Margaret J. Wheatley.

Ideas and interventions to alleviate societal ills and promote consumer, community, and societal wellbeing are advanced every day. Researchers have identified problems and solutions to advance wellbeing across a myriad of contexts. Specifically related to services, Transformative Service Research (TSR) proposes that, service research is especially pertinent to well-being research since consumers are embedded within services in all aspects of their lives. TSR is defined as “service research that centers on creating uplifting changes and improvements in the well-being of individuals (consumers and employees), communities, collectives, societies, and ecosystems.” (Anderson et al 2013). As TSR work progresses, however, critical reflection and insights on “helping without harming” becomes central.

Special Issue Co-Editors:

Christopher Blocker, PhD,
Associate Professor of Marketing
College of Business,
Colorado State University

Brennan Davis, PhD,
Associate Professor of Marketing
Orfalea College of Business
California Polytechnic State University (Cal Poly)

Laurel Anderson, PhD,
Associate Professor
W.P Carey School of Business
Arizona State University

Full information available at