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–Benjamin Schneider and David E. Bowen [Publisher] [Google Scholar]
Gaining Customer Experience Insights That Matter
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Assessing Value From Business-to-Business Services Relationships: Temporality, Tangibility, Temperament, and Trade-Offs
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Frontline Employee Feedback-Seeking Behavior: How Is It Formed and When Does It Matter?
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The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery
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How Does Innovation Emerge in a Service Ecosystem?
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Positive Customer Churn: An Application to Online Dating
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