TOC: Service Ind J

Introduction

Service Industries Journal, 39(2)

Servant leadership, organisational trust, and bank employee outcomes
Osman M. Karatepe, Anastasia Ozturk & Taegoo Terry Kim [Publisher] [Google Scholar]

Towards a conceptualisation of smart tourists and their role within the smart destination scenario
Francisco Femenia-Serra, Barbara Neuhofer & Josep A. Ivars-Baidal [Publisher] [Google Scholar]

Relations between technological and non-technological innovations in the service sector
Jennifer González-Blanco, José Luis Coca-Pérez & Manuel Guisado-González [Publisher] [Google Scholar]

Does culture affect sentiments expressed in cruise tours’ eWOM?
Daniela Buzova, Silvia Sanz-Blas & Amparo Cervera-Taulet [Publisher] [Google Scholar]