https://www.emeraldinsight.com/toc/jbim/33/8

The influence of internal and external factors on the marketing strategic planning in SNOWA Corporation
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The role of manager leadership style in salesperson implementation of sales strategy: a contingency perspective
Aniefre Eddie Inyang, Raj Agnihotri, and Laura Munoz

Combining goods and service-dominant logics in purchasing strategies
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Placing social capital in business networks: conceptualisation and research agenda
Julia V. Bondeli, Malena Ingemansson Havenvid, and Hans Solli-Sæther

Contextual layers of service experience in professional business services
Johanna Still, Hanna Komulainen, and Satu Nätti

Servitization intent as a factor in the servitization process
Edward Crowley, Jamie Burton, and Judith Zolkiewski

Weathering contextual activities and situated sensemaking
Sid Lowe and Michel Rod

Evolving value propositions in knowledge-intensive business services
Eija-Liisa Heikka and Satu Nätti

Multi-stage expectation-confirmation framework for salespeople expectation management
Joon-Hee Oh and Judy Ma

Hospital service quality and patient loyalty: the mediation effect of empathy
Yucheng Zhang, Long Zhang, Xin Zhang, Miles M. Yang, Shanshan Zhang, Shyh-Jane Li, and Yu-Ying Huang

An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective
Martin Haensel and Erik Hofmann

Big data and connectivity in long-linked supply chains
Per Engelseth and Hao Wang

Customer centricity and guanxi prevalence as social capital: a study of international business relationships
Angeline Close Scheinbaum and Stephen W. Wang

An inquiry into the supplier selection decision from the business-to-consumer (B2C) perspective
Wesley S. Boyce and Haim Mano

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