TOC: Service Bus


Service Business, 12(4)

Analyzing relationship quality and its contribution to consumer relationship proneness
Ana Olavarría-Jaraba, Jesús J. Cambra-Fierro, Edgar Centeno & Rosario Vázquez-Carrasco

Organizational intellectual capital and its relation to frontline service employee innovative behavior: consumer value co-creation behavior as a moderator
Cindy Yunhsin Chou, Chin Hsiu Huang & Tzu-An Lin

A predictive investigation of first-time customer retention in online reservation services
Yen-Chun Chou & Howard Hao-Chun Chuang

Investigating a revised service transition concept
Ornella Benedettini & Andy Neely

Understanding consumer repurchase intention on O2O platforms: an integrated model of network externalities and trust transfer theory
Lin Xiao, Bin Fu & Wenlong Liu

Can error management culture increase work engagement in hotels? The moderating role of gender
Priyanko Guchait, Xinyuan Zhao, Juan Madera, Nan Hua & Fevzi Okumus

Cost-efficient co-creation of knowledge intensive business services
Seppo Kuula, Harri Haapasalo & Arto Tolonen

A network text analysis of published papers in service business, 2007–2017: research trends in the service sector
Sang M. Lee & Jin Sung Rha