TOC: Service Ind J


Service Industries Journal, 38(15-16)

Labour productivity in M&As: industry sector vs. services sector
Ziva Rozen-Bakher [Publisher] [Google Scholar]

An integrative framework for customer switching behavior
Seyed Mohammad Mosavi, Mohamad Sadegh Sangari & Abbas Keramati [Publisher] [Google Scholar]

The impacts of complaint efforts on customer satisfaction and loyalty
Ruiying Cai & Christina Geng-Qing Chi [Publisher] [Google Scholar]

The traditional marketplace: serious leisure and recommending authentic travel
Ross Curran, Ian W. F. Baxter, Elaine Collinson, Martin Joseph Gannon, Sean Lochrie, Babak Taheri, Jamie Thompson & Ozge Yalinay [Publisher] [Google Scholar]

The effect of ethical leadership on service sabotage
Murat Yesiltas & Muharrem Tuna [Publisher] [Google Scholar]

Modeling e-loyalty: a moderated-mediation model
Chieh-Peng Lin, Chou-Kang Chiu, Chu-Mei Liu, Kuang-Jung Chen & Chieh-Yu Hsiao [Publisher] [Google Scholar]