Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service as a field. We welcome established topics in service research as well as newer topics.

A Best Paper Award will be presented during the conference. Selected papers from QUIS16 will be published in a special issue in Journal of Service Management, JOSM.

Online abstract submissions – ctf.kau.se/quis16

Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration to be accepted for presentation at QUIS16. Each abstract (maximum 500 words) should clearly identify the primary speakers contact information. By submitting an abstract, at least one of the authors agrees to attend QUIS16 if the work is accepted. Submission deadline November 15th.

All submissions will be reviewed by the conference co-chairs and the organizers. Acceptance will be based on its contribution to theory, research and/or implications for practice for service management.

Contexts

We welcome contributions from all contexts but specially from

• Consumer services, B2C or C2C
• Creative contexts (music, art, literature)
• Healthcare, wellness and senior care
• Industrial services, B2B
• Information services
• Luxury and experience services
• Public, governmental and not for profit services
• Retail services
• Sports and recreational services
• Tourism and hospitality

Examples of theoretical areas of interest

• Big data analytics
• Collaborative economy
• Complaints management and service recovery
• Customer co-creation Customer experience
• Customer satisfaction and loyalty
• Digitalization
• Human resource management
• Institutional logics
• Service business models
• Service design Service ecosystem
• Service for a better world including transformative service research
• Service infusion in manufacturing/Servitization
• Service innovation and new service development
• Service leadership and culture
• Service operations management
• Service strategy
• Technology and service (robots, artificial intelligence, internet of things, gamification, self-service technologies)

Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration to be accepted for presentation at QUIS16 in Karlstad, Sweden. Each abstract (maximum 500 words) should clearly identify the primary speakers contact information. By submitting an abstract, at least one of the authors agrees to attend QUIS16 if the work is accepted.

All submissions will be reviewed by the conference co-chairs and the organizers. Acceptance will be based on its contribution to theory, research and/or implications for practice for service management.

Important Dates and Deadlines

• September 1 Online abstract submission will open
• November 15 Abstract submission deadline
• January 15 Notification of acceptance
• March 15 Complete paper or extended abstract deadline
• June 10-13 QUIS16

Doctoral consortium

A doctoral consortium will take place on Monday afternoon June 10. Additional information will be available on the website.

Conference Co-chairs

• Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
• Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
• Professor Rohit Verma, Cornell Institute for Healthy Futures, Cornell University, USA

Organizers

• CTF, Service Research Center at Karlstad University
• Professor Anders Gustafsson
• Professor Bo Edvardsson
• Professor Per Kristensson
• Coordinator Ingrid Hansson

Welcome to Karlstad, Sweden!

Full information is available at ctf.kau.se/quis16

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