https://www.emeraldinsight.com/toc/jsm/32/5

Challenges and opportunities for services marketers in a culturally diverse global marketplace
Piyush Sharma, Jackie Tam, and Zhan Wu

Customer response to service encounter linguistics
Mohammadali Zolfagharian, Fuad Hasan, and Pramod Iyer

Perceived cultural distance in intercultural service encounters: does customer participation matter?
Tyson Ang, Ru-Shiun Liou, and Shuqin Wei

Attributions of service quality: immigrant customers’ perspective
Christina Sichtmann and Milena Micevski

Intercultural competence and customer facial recognition
Geraldine Rosa Henderson, Tracy Rank-Christman, Tiffany Barnett White, Kimberly Dillon Grantham, Amy L. Ostrom, and John G. Lynch

Does language homophily affect migrant consumers’ service usage intentions?
Todd Pezzuti, Meghan E. Pierce, and James M. Leonhardt

Technology readiness of teenagers: a consumer socialization perspective
Anubhav Mishra, Satish S. Maheswarappa, and Charles L. Colby

Australian Muslim women and fitness choices – myths debunked
Jane Summers, Rumman Hassan, Derek Ong, and Munir Hossain

Service models and culture: impact on work behaviours
Christine Mathies, Jenny (Jiyeon) Lee, and Anthony Wong

Power, resource dependencies and capabilities in intercultural B2B relationships
Ashish Malik, Liem Viet Ngo, and Russel P.J. Kingshott

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