TOC: J Services Mar


Journal of Services Marketing, 32(4)

Organizational identification and independent sales contractor performance in professional services
David J. Finch, Gashaw Abeza, Norm O’Reilly, and Carola Hillenbrand

Consequences of customer engagement and customer self-brand connection
Miguel Ángel Moliner, Diego Monferrer-Tirado, and Marta Estrada-Guillén

Effects of customer experience across service types, customer types and time
Subhadip Roy

Exploring restorative potential of biophilic servicescapes
Keyoor Purani and Deepak S. Kumar

Measuring customers benefits of click and collect
Magali Jara, Dany Vyt, Olivier Mevel, Thierry Morvan, and Nelida Morvan

Company social networks: customer communities or supplementary services?
Carla Martins and Lia Patrício

Etourism advertising effectiveness: banner type and engagement as moderators
Francisco Muñoz Leiva, Francisco Liébana-Cabanillas, and Janet Hernández-Méndez

Drivers of service climate: an emerging market perspective
Hung Trong Hoang, Sally Rao Hill, Vinh Nhat Lu, and Susan Freeman

Influence of e-WOM engagement on consumer purchase intention in social commerce
Ali Sahabi Yusuf, Ab Razak Che Hussin, and Abdelsalam H. Busalim

Effect of multilevel trust on effort-in-use and service co-design behaviour
Sherriff T.K. Luk, Ben S.C. Liu, and Esther L.Y. Li