TOC: J Services Mar
Introduction
Journal of Services Marketing, 32(4)
https://www.emeraldinsight.com/toc/jsm/32/4
Organizational identification and independent sales contractor performance in professional services
David J. Finch, Gashaw Abeza, Norm O’Reilly, and Carola Hillenbrand
Consequences of customer engagement and customer self-brand connection
Miguel Ángel Moliner, Diego Monferrer-Tirado, and Marta Estrada-Guillén
Effects of customer experience across service types, customer types and time
Subhadip Roy
Exploring restorative potential of biophilic servicescapes
Keyoor Purani and Deepak S. Kumar
Measuring customers benefits of click and collect
Magali Jara, Dany Vyt, Olivier Mevel, Thierry Morvan, and Nelida Morvan
Company social networks: customer communities or supplementary services?
Carla Martins and Lia Patrício
Etourism advertising effectiveness: banner type and engagement as moderators
Francisco Muñoz Leiva, Francisco Liébana-Cabanillas, and Janet Hernández-Méndez
Drivers of service climate: an emerging market perspective
Hung Trong Hoang, Sally Rao Hill, Vinh Nhat Lu, and Susan Freeman
Influence of e-WOM engagement on consumer purchase intention in social commerce
Ali Sahabi Yusuf, Ab Razak Che Hussin, and Abdelsalam H. Busalim
Effect of multilevel trust on effort-in-use and service co-design behaviour
Sherriff T.K. Luk, Ben S.C. Liu, and Esther L.Y. Li