https://www.emeraldinsight.com/toc/ijbm/36/2

Digital banking, customer experience and bank financial performance
Cajetan I. Mbama and Patrick O. Ezepue

Assessing the intentions to use internet banking
Kanokkarn Snae Namahoot and Tipparat Laohavichien

Perceived risk and intention to use internet banking
Daiane Lampugnani Marafon, Kenny Basso, Lélis Balestrin Espartel, Márcia Dutra de Barcellos, and Eduardo Rech

Shari’ah supervisory board characteristics effects on Islamic banks’ performance
Naji Mansour Nomran, Razali Haron, and Rusni Hassan

Measuring efficiencies of Bangladeshi and Indonesian microfinance institutions
Haruna Babatunde Jaiyeoba, Abideen Adeyemi Adewale, and Khairunisah Ibrahim

A comparison of two multivariate analysis methods for segmenting users of alternative payment means
Sergios Dimitriadis, Nikolaos Kyrezis, and Manos Chalaris

Customer empowerment and firms’ performance
Sarra Berraies and Manel Hamouda

Predicting the intention to use mobile banking in India
Sindhu Singh and R.K. Srivastava

Consumers’ acceptance and use of plastic money in Harare, Zimbabwe
Charles Makanyeza and Simolini Mutambayashata

Perspectives on “other” customers’ roles in citizenship behaviour
Estelle van Tonder and Daniël Johannes Petzer

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