TOC: Service Bus


Service Business, 12(1)

Antecedents of customer participation in business ecosystems: evidence of customers’ psychological ownership in Facebook
Jaehun Joo & Azizbek Marakhimov

A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment
Francisco Liébana-Cabanillas, Francisco Muñoz-Leiva & J. Sánchez-Fernández

From fantasy to reality: a study of pre-trip planning from the perspective of destination image attributes and temporal psychological distance
Wee-Kheng Tan

Online travel information value and its influence on the continuance usage intention of social media
Heejin Jung, Gyehee Lee, Kyungsuk Hur & Taegoo Terry Kim

Alleviating job stress to improve service employee work affect: the influence of rewarding
Ayse Banu Elmadag & Alexander E. Ellinger

Case studies

A model of collaborative innovation between local government and tourism operators
C. Pons-Morera, L. Canós-Darós & I. Gil-Pechuan

Artistic intervention, intellectual capital, and service innovation: a case study of a Taiwan’s hotel
Jen-Son Cheng, Yong Xiang, Peter J. Sher & Chia-Wei Liu

Approach to service design based on customer behavior data: a case study on eco-driving service design using bus drivers’ behavior data
Min-Jun Kim, Chie-Hyeon Lim, Chang-Ho Lee, Kwang-Jae Kim, Yongsung Park & Seunghwan Choi