TOC: J Service Theory Prac
Introduction
Journal of Service Theory and Practice, 28(1)
http://www.emeraldinsight.com/toc/jstp/28/1
Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV)
Nigel Hemmington, Peter Kim, and Cindie Wang
Designing gamified transformative and social marketing services
Rory Francis Mulcahy, Rebekah Russell-Bennett, Nadia Zainuddin, and Kerri-Ann Kuhn
Business customers’ readiness to adopt manufacturer’s new services
Eija Vaittinen, Miia Martinsuo, and Roland Ortt
An exploratory study of online review management in hospitality services
Run Hong Niu and Ying Fan
Using data to advance service: managerial issues and theoretical implications from action research
Chiehyeon Lim, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul P. Maglio