Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives
–Hyunju Shin, Riza Casidy & Anna S. Mattila [Publisher] [Google Scholar]

The Mediating Role of Postrecovery Satisfaction in the Relationship between Justice Perceptions and Customer Attitudes
–Joseph Lok-Man Lee, Noel Yee-Man Siu & Tracy Jun-Feng Zhang [Publisher] [Google Scholar]

Applying Dramaturgy Theory in Computer Maintenance Services
–Yi-Mu Chen & Ming-Yue Wang [Publisher] [Google Scholar]

An exploration of parental preferences for child care services in Canada
–Hsin-Chen Lin & A. Jane Dunnett [Publisher] [Google Scholar]

Hospice Informal Caregivers’ Perception of a Good Death Experience: A SERVQUAL Analysis
–Brian L. Matthews [Publisher] [Google Scholar]