TOC: J Retailing


Journal of Retailing, 93(4)

Identifying Sales Performance Gaps with Internal Benchmarking
Danny P. Claro, Wagner A. Kamakura

When Ethical Transgressions of Customers Have Beneficial Long-Term Effects in Retailing: An Empirical Investigation
Zhao Yang, René Algesheimer, Utpal Dholakia

The Magnitude of Change Effect in Store Remodeling
Carla R. Ferraro, Tracey S. Danaher, Peter J. Danaher, Sean J. Sands

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification
Jeremy S. Wolter, Dora Bock, Jeffery S. Smith, J. Joseph Cronin

Polygamous Store Loyalties: An Empirical Investigation
Qin Zhang, Manish Gangwar, P.B. Seetharaman

An Assessment of When, Where and Under What Conditions In-Store Sampling is Most Effective
Sandeep R. Chandukala, Jeffrey P. Dotson, Qing Liu

Price Adjustment Policy with Partial Refunds
Dinah Cohen-Vernik, Amit Pazgal

Store Brand Quality and Retailer’s Product Line Design
Hwan Chung, Eunkyu Lee

An Upbeat Crowd: Fast In-store Music Alleviates Negative Effects of High Social Density on Customers’ Spending
Klemens M. Knoeferle, Vilhelm Camillus Paus, Alexander Vossen