https://link.springer.com/journal/11747/45/5

Editorial

The role and impact of reviewers on the marketing discipline
Donald R. Lehmann & Russell S. Winer

Marketing research on product-harm crises: a review, managerial implications, and an agenda for future research
Kathleen Cleeren, Marnik G. Dekimpe & Harald J. van Heerde

Mirror, mirror on the wall: a comparative evaluation of composite-based structural equation modeling methods
Joseph F. Hair, G. Tomas M. Hult, Christian M. Ringle, Marko Sarstedt & Kai Oliver Thiele

Me, myself, and I: influence of CEO narcissism on firms’ innovation strategy and the likelihood of product-harm crises
Saim Kashmiri, Cameron Duncan Nicol & Sandeep Arora

Frontline employees’ nonverbal cues in service encounters: a double-edged sword
Elison Ai Ching Lim, Yih Hwai Lee & Maw-Der Foo

Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI
Isabell Lenz, Hauke A. Wetzel & Maik Hammerschmidt

It’s only natural: the mediating impact of consumers’ attribute inferences on the relationships between product claims, perceived product healthfulness, and purchase intentions
Christopher Berry, Scot Burton & Elizabeth Howlett

The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers
Carmen-Maria Albrecht, Stefan Hattula & Donald R. Lehmann

You gotta serve somebody: the effects of firm innovation on customer satisfaction and firm value
Gaia Rubera & Ahmet H. Kirca

Effects of work–family interface conflicts on salesperson behaviors: a double-edged sword
C. Fred Miao & Guangping Wang

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