Human resource management standardisation and adaptation in franchises
–Ashlea Kellner, [Publisher] [Google Scholar]

How to reduce coordination failure in option-dated forward contracts: the compensatory role of relational governance
–Tugba Gurcaylilar-Yenidogan [Publisher] [Google Scholar]

Healthcare and hospitality: intangible dynamics for evaluating industry sectors
–G. Scott Erickson & Helen N. Rothberg [Publisher] [Google Scholar]

Effects of service orientation on job embeddedness in hotel industry
–Hüseyin Arasli, Reza Bahman Teimouri, Hasan Kiliç & Iman Aghaei [Publisher] [Google Scholar]

Service providers’ sustainable service innovation: service-dominant logic
–Chun-Liang Chen [Publisher] [Google Scholar]

Designing a medicalized wellness service: balancing hospitality and hospital features
–Rebekah Russell-Bennett, Charmaine Glavas, Josephine Previte, Charmine E. J. Härtel & Geoff Smith [Publisher] [Google Scholar]