SERVSIG Award Season


Tim Keiningham, Martin Mende, Alexander Henkel, Bram Foubert, Els Gijsbrechts and Simon Hazee have received SERVSIG Awards


SERVSIG announces:

Christopher Lovelock Career Contributions to the Services Discipline Award Winner 2017:

Tim Keiningham – St. John’s University, USA

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The “Christopher Lovelock Career Contributions to the Services Discipline Award” is presented annually by SERVSIG to the individual whose teaching, research and service have had the greatest long-term impact on the development of the services discipline. Career contributions of the candidates should be of long duration, preferably 15 to 20 years. Contributions to the services discipline should be significant, frequent, and include recent contributions.

SERVSIG Emerging Service Scholar Award 2016 (granted by dml@UMass)

SERVSIG and the digital media lab @ UMass Boston are proud to announce the winner of the Emerging Service Scholar Award 2017.

Martin Mende – Florida State University

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The award recognizes contributions to advancing the study of service research, and will be given annually to honor the contributions of a researcher in the earlier stages of his or her academic career. The award is given annually and is presented at the Frontiers in Services Conference. The award includes a cash prize and is sponsored by the digital media lab @ UMass Boston.

The digital media lab @ UMass Boston is a research center founded in 2014 at the University of Massachusetts Boston under the leadership of Werner Kunz. The mission of the center is to turn the research and intellectual capital of academia on digital marketing, social media, and innovative media services into insights for real-world application. The center fosters a global community of researchers, practitioners, students, and alumni to advance new knowledge, widespread learning, and impactful dialogue on the challenges of a new digital media era.

SERVSIG Best Dissertation Award in Service Research 2017 (granted by Maastricht University)

SERVSIG and Maastricht University are proud to anounce the winner of the Best Dissertation Award in Service Research 2017. The award recognize outstanding doctoral dissertations in service research.

Alexander Henkel – Open University, The Netherlands

Highly Commended Best Dissertation Award 2017:

Robert Ciuchita – Maastricht University
Danilo Brozovic – Stockholm University

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SERVSIG’s Best Services Article Award for 2016

Bram Foubert and Els Gijsbrechts (2016):” Try It, You’ll Like It—Or Will You? The Perils of Early Free-Trial Promotions for High-Tech Service Adoption”, Marketing Science, 35:5 , 810-826

Highly Commended Article Best Services Award:

Delcourt, Cecile, Dwayne Gremler, Allard van Riel, Marcel van Birgelen (2016), “Employee Emotional Competence: Construct Conceptualization and Validation of a Customer-Based Measure”, Journal of Service Research, 19 (1), 72-87

Lemon, Katherine N. & Peter C. Verhoef (2016), “Understanding Customer Experience Throughout the Customer Journey,” Journal of Marketing, 80(6), 69-96

Meyer, Jeffrey and Venkatesh Shankar (2016), “Pricing Strategies for Hybrid Bundles: Analytical Model and Insights,” Journal of Retailing, 92 (2), 133-146

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Liam Glynn Research Scholarship Award 2017 (sponsored by ASU CSL)

Winner: Simon Hazee


– Janthorn Sinthupundaja
– Leonhard Mandl

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The ASU Center for Services Leadership is a research center within the W. P. Carey School of Business at Arizona State University. Founded in 1985 to pioneer the study of services, the Center for Services Leadership has established itself as a globally recognized authority on how to compete strategically through the profitable use of services.

The Center for Services Leadership is the sponsor of this year’s Services Doctoral Consortium and the Liam Glynn Research Scholarship Award. The Center for Services Leadership is the sponsor of this year’s Services Doctoral Consortium and the Liam Glynn Research Scholarship Award.

Liam Glynn was a Lecturer at the University College Dublin in the Smurfit Graduate School of Business. The first Director of the UCD Centre for Quality and Services Management, Liam published services marketing articles in France, Ireland, Italy, the United Kingdom, and the United States. Co-editor of Understanding Services Management in 1995, he was the Membership Coordinator for the AMA SERVSIG and co-chaired the first AMA SERVSIG Conference on services research in 1999. He was 40 when his long battle with cancer ended. SERVSIG created an annual travel scholarship in Liam’s name to honor his memory.