TOC: Intl J Quality Service Sciences
Introduction
International Journal of Quality and Service Sciences, 9(2)
http://www.emeraldinsight.com/toc/ijqss/9/2
Variations in user-oriented elderly care: a multilevel approach
Ali Kazemi and Petri Kajonius
Management processes and management’s role in customer value creation
Anna Åslund and Ingela Bäckström
The impact of backstage cues on service evaluation
Yi-Fen Liu, Yingzi Xu, and I-Ling Ling
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Abdul Rahman Kadir, Najmi Kamariah, Ariyanti Saleh, and Ratnawati
Exploring enablers of innovative quality development in public administration
Klas Palm and Jessica Algehed
Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed, Noor Hazilah Abd Manaf, and Rafikul Islam