TOC: Intl J Quality Service Sciences


International Journal of Quality and Service Sciences, 9(2)

Variations in user-oriented elderly care: a multilevel approach
Ali Kazemi and Petri Kajonius

Management processes and management’s role in customer value creation
Anna Åslund and Ingela Bäckström

The impact of backstage cues on service evaluation
Yi-Fen Liu, Yingzi Xu, and I-Ling Ling

The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Abdul Rahman Kadir, Najmi Kamariah, Ariyanti Saleh, and Ratnawati

Exploring enablers of innovative quality development in public administration
Klas Palm and Jessica Algehed

Measuring quality performance between public and private hospitals in Malaysia
Selim Ahmed, Noor Hazilah Abd Manaf, and Rafikul Islam