Editorial

More Multi-Study Articles Wanted
–Michael Lynn [Publisher]

Predisposing Customers to Be More Satisfied by Inducing Empathy in Them
–Cassandra Davis, Li Jiang, Patti Williams, Aimee Drolet, Brian J. Gibbs [Publisher] [Google Scholar]

Monetizing Managerial Responses on TripAdvisor: Performance Implications Across Hotel Classes
–Karen Xie, Linchi Kwok, Wei Wang [Publisher] [Google Scholar]

Multi-Click Attribution in Sponsored Search Advertising: An Empirical Study in Hospitality Industry
–Chris K. Anderson, Ming Cheng [Publisher] [Google Scholar]

Estimating the Effect of Casino Loyalty Program Offers on Slot Machine Play
–Anthony F. Lucas, Katherine Spilde [Publisher] [Google Scholar]

Not Merely a Matter of Drawing Arrows: The Empirical Consequences of Measurement Model Specification and Recommendations for Practice
–Elisa K. Chan, Michael Sturman, Sanghee Park, Chelsea Vanderpool [Publisher] [Google Scholar]

The Matter of Encumbrance: How Management Structure Affects Hotel Value
–Demian Hodari, Panna Judit Balla, Ramya Rajajagadeesan Aroul [Publisher] [Google Scholar]

The Impacts of Service Provider Name, Ethnicity, and Menu Information on Perceived Authenticity and Behaviors
–Kawon Kim, Melissa A. Baker [Publisher] [Google Scholar]

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