TOC: Service Ind J


Service Industries Journal, 37(5/6)

Store attributes leading customer satisfaction with unplanned purchases
María Pilar Martínez-Ruiz, Juán José Blázquez-Resino & Giovanni Pino [Publisher] [Google Scholar]

Stochastic service life cycle analysis using customer reviews
Juram Kim & Changyong Lee [Publisher] [Google Scholar]

Impact of customer experience on loyalty: a multichannel examination
Isabelle Brun, Lova Rajaobelina, Line Ricard & Bilitis Berthiaume [Publisher] [Google Scholar]

Service innovation as a political process
Erik Sundström, Jenny Karlsson & Carolina Camén [Publisher] [Google Scholar]

The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective
Jing Wang, Meina Zhao & Gang Zhao [Publisher] [Google Scholar]

The moderation influence of warranty on customer satisfaction’s antecedents: an empirical evidence from automotive dealerships
Omar Sabbagh, Mohd Nizam Ab Rahman, Wan Rosmanira Ismail & Wan Mohd Hirwani Wan Hussain [Publisher] [Google Scholar]