J Service Theory Prac


Ragnhild Halvorsrud, Knut Kvale, Asbj?rn F?lstad have won the 2016 Emerald Literati Award for Excellence in the Journal of Service Theory & Practice

Dear colleagues

It is my pleasure to share with you the award Winners of the 2016 Emerald Literati Awards for Excellence for the Journal of Service Theory & Practice

Best paper 2016: Winner

Volume 26 number 6
Improving service quality through customer journey analysis
Ragnhild Halvorsrud, Knut Kvale, Asbjørn Følstad

Highly commended 2016 papers:

Volume 26 number 2
Institutions as resource context
Kaisa Koskela-Huotari, Stephen L Vargo

Volume 26 number 3
Value proposition test-driving for service innovation
Maria Åkesson, Per Skålén, Bo Edvardsson, Anna Stålhammar

Volume 26 number 5
Engagement platforms: The role of emotions in fostering customer engagement and brand image in interactive media
Lorena Blasco-Arcas, Blanca Isabel Hernandez-Ortega, Julio Jimenez-Martinez

Outstanding reviewers 2016:

Kristina Witkowski 
Piyush Sharma

The links to the papers and the announcement is found at:


There is free access to the winning papers as follows:

  • 1 year for winners (Outstanding Papers or Outstanding Author Contribution)
  • 1 month (till 20 June) for Highly Commended Papers

Details of the Emerald Literati awards and how they are chosen here:


Congratulations to all winners and many thanks to everyone supporting the Journal of Service Theory & Practice 

I hope you will enjoy reading and citing these papers 

With kind regards