TOC: J Retailing Con Services


Journal of Retailing and Consumer Services, 37

Generic drugs in times of economic crisis: Are there changes in consumer purchase intention?
Vinicius Lins Ferreira, Cássia Rita Pereira da Veiga, Claudineia Kudlawicz-Franco, Priscila Scalercio, Yohanna Ramires, Roberto Pontarolo, Denise Maria W. Carvalho, Claudimar Pereira da Veiga

Understanding the intention to use mobile shopping applications and its influence on price sensitivity
Thamaraiselvan Natarajan, Senthil Arasu Balasubramanian, Dharun Lingam Kasilingam

Effect of service recovery on customers’ perceived justice, satisfaction, and word-of-mouth intentions on online shopping websites
Na Young Jung, Yoo-Kyoung Seock

A commentary on “conceptualising and measuring consumer-based brand–retailer–channel equity”: A review and response
Juan Carlos Londoño, Jonathan Elms, Keri Davies

Individual differences in consumer information search for services: A multiple mediation study

Examining the relationships between online store atmospheric color, flow experience and consumer behavior
Saïd Aboubaker Ettis

Consumers’ cognitive response to website change
Jeremy Ainsworth, Paul W. Ballantine

Identity (Re)construction through sharing: A study of mother and teenage daughter dyads in France and Japan
Elodie Gentina, Margaret K. Hogg, Mototaka Sakashita

Customers’ relationship with their grocery store: Direct and moderating effects from store format and loyalty programs
Sandra Filipe, Susana Henriques Marques, Maria de Fátima Salgueiro

The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia
Nedra Bahri-Ammari, Anil Bilgihan

Generational and family structural differences in male attitudes and orientations towards shopping
Venessa Funches, Annice Yarber-Allen, Kimberly Johnson

Mitigating customers’ negative responses to physical presence reduction
Dewi Tojib, Saman Khajehzadeh

Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value
Behcet Yalin Ozkara, Mujdat Ozmen, Jong Woo Kim

The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect
Sabine Reydet, Laurence Carsana

Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company
Denni Arli, Anthony Grace, Janet Palmer, Cuong Pham

Sensory expectations generated by colours of red wine labels
Erhard Lick, Bettina König, Monyédodo Régis Kpossa, Violetta Buller

From perceptions to propositions: Profiling customer value across retail contexts
Timo Rintamäki, Kaisa Kirves

Employee display of burnout in the service encounter and its impact on customer satisfaction
Magnus Söderlund

Refugee influx: Repercussions and research agenda for service scholars
Jörg Finsterwalder

Fundamental patterns of in-store shopper behavior
Herb Sorensen, Svetlana Bogomolova, Katherine Anderson, Giang Trinh, Anne Sharp, Rachel Kennedy, Bill Page, Malcolm Wright

Verticality in product labels and shelves as a metaphorical cue to quality
Casparus J.A. Machiels, Ulrich R. Orth