TOC: Intl J Bank Mar


International Journal of Bank Marketing, 35(3)

Financial self-efficacy: a determinant of financial inclusion
Rachel Mindra, Musa Moya, Linda Tia Zuze, and Odongo Kodongo

A mixed methods empirical exploration of UK consumer perceptions of trust, risk and usefulness of mobile payments
Chris Hampshire

Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong, Bang Nguyen, and Sharifah Faridah Syed Alwi

Stock exchange brands as an influence on investor behavior
Betül Çal and Mary Lambkin

The impact of perceived service quality dimensions on customer satisfaction
Rishi Kant and Deepak Jaiswal

Longitudinal models for dynamic segmentation in financial markets
Francesca Bassi

Generating sales while providing service
Valter da Silva Faia and Valter Afonso Vieira

Do consumers subjectively perceive relationships in objectively defined relational, interimistic, and transactional exchange in financial services?
Kent Eriksson and Cecilia Hermansson

The influence of culture on trust in B2B banking relationships
Roudaina Houjeir and Ross Brennan

Does willingness-to-pay for weather index-based insurance follow covariant shocks?
Davide Castellani and Laura Viganò

Mediators of the relationship between service quality and customer loyalty
Charles Makanyeza and Lovemore Chikazhe