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Symposium organised by the Centre for Service Management
June 1st 2017, 10am – 4pm
Transformative Service Research (TSR) is defined as service research that strives to create uplifting changes and improvements in the well-being of individuals (consumers and employees), families, social networks, communities, cities, nations, collectives, and ecosystems (Anderson, Ostrom, and Bitner 2010). As such, instead of focusing on profits, market share and consumer satisfaction, TSR is also interested in other (not necessarily conflicting) outcomes such as access, mitigating vulnerability, well-being, happiness, quality of life, equity, and decreasing disparity.
At the symposium, researchers with an interest in TSR will discuss their current research projects and initiatives. The event promises to be a lively and thought-provoking event with contributions from researchers from both the US and the UK.
Details
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Date:
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Thursday 1st June 2017
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Times:
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10.00am – 4.00pm
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Venue:
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West Park Teaching Hub, building 11
Loughborough University, LE11 3TU – See map for directions
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Registration
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Free Event, email to Ruth – R.Cufflin@lboro.ac.uk
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Parking:
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There is a car park close to the building, allow plenty of time as they get full quickly. Holywell Park usually has spaces but it is a short walk. Enter campus via the West entrance, Ashby road A512, you will need to collect a parking permit from the security gate and they will direct you to car parks
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Directions to Campus:
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How to find us
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Programme
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10.00
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Arrival refreshments
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10.20
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CSM Welcoming Address
Dr Nicola Bateman, Dr Ian Hodgkinson and Prof Thorsten Gruber (CSM, Loughborough University)
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10.30
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Enabling the Transformative Service Collaborative
Prof Ray Fisk and Dr Linda Nasr (Texas State University)
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11.00
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Physical Activity Participation: Does Neoliberalism Produce Solutions to Social Welfare and Public Well-being?
Dr Ian Hodgkinson and Mr Harish Kumar (CSM, Loughborough University)
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11.30
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Changing Service Patterns in the Fire Service: An Exploration of Individual versus Society’s Needs
Ms Karen Maher and Dr Nicola Bateman (CSM, Loughborough University)
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12.00
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Lunch Break
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13.00
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Service Thinking: Escaping Tribalism and Embracing Mutualism
Prof Ray Fisk and Dr Linda Nasr (Texas State University)
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13.30
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The Datafication of Anti-Poverty Programmes – Lessons from India
Dr Silvia Masiero (CSM, Loughborough University)
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14.00
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Refreshments
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14.30
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The Power of Language when Dealing with People in Conflict and Crisis
Dr Rein Sikveland (Social Sciences, Loughborough University)
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15.00
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Plenary Discussion (with all Presenters)
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15.30 – 16.00
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Networking
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http://www.lboro.ac.uk/departments/sbe/csm/
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