TOC: J Service Res


Journal of Service Research, 20(2)


Service Research: Rigor, Relevance, and Community
Mary Jo Bitner [Publisher] [Google Scholar]

How Gifts Influence Relationships With Service Customers and Financial Outcomes for Firms
André Marchand, Michael Paul, Thorsten Hennig-Thurau, Georg Puchner [Publisher] [Google Scholar]

The Social Dimension of Service Interactions: Observer Reactions to Customer Incivility
Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli, Jos Lemmink [Publisher] [Google Scholar]

Advance Sales of Services: Using Direct Versus Indirect Channels
Pavan Rao Chennamaneni, Ramarao Desiraju, Anand Krishnamoorthy [Publisher] [Google Scholar]

Proud to Stay or Too Proud to Stay? How Pride in Personal Performance Develops and How It Affects Turnover Intentions
Tobias Kraemer, Matthias H. J. Gouthier, Sven Heidenreich [Publisher] [Google Scholar]

Communities as Nested Servicescapes
Xiaojing Sheng, Penny M. Simpson, Judy A. Siguaw [Publisher] [Google Scholar]

Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes: The Role of Attributions and Customer Entitlement
Arne K. Albrecht, Gianfranco Walsh, Sharon E. Beatty [Publisher] [Google Scholar]

Online Reviewer Engagement: A Typology Based on Reviewer Motivations
Charla Mathwick, Jill Mosteller [Publisher] [Google Scholar]